Was told a manager will call me back. Failed to load shipping label" errore message. 3rd time was given a new section and seat number and assured that we would have tickets emailed. This thread, which was posted to Reddit's r/antiwork . Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Thank you for your help! didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. 2. Open the SeatGeek app. Can the 60 day clock start now? So it really is pretty rare to purchase a ticket and then have it pulled. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Your boss's inability to be organized is not your problem! Unfortunately Adobe is lacking with fullfilling our contract. 1. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Is there anything I can do to avoid paying the stubhub fee for this? Been on hold 2 days in a row. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. Did you find it helpful? That's what happened here. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . BBB Business Profiles are subject to change at any time. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Tap Tickets in the navigation bar at the bottom. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. (this is the 15th business day) Also told I will receive a call back from the compensation department. Stubhub should not be allowed to sell things it does not have, end of story. If you are required to distribute the tickets. I sold 100k worth of Mags & Tires in 2 years. The same thing happened to me. Did you find it helpful? No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. We purchased tickets to a devils game on 1/1/23. If you can't deliver the tickets you sold on StubHub, you need to tell us. This just happened with me also. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Press question mark to learn the rest of the keyboard shortcuts. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Yes I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. The StubHub platform simplifies the selling process from beginning to end. Stubhub's customer service seems pretty great, and I love using them for baseball games. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. Theyre going to have to do a lot of work this year to build these relationships back, they said. AMA ? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. They probably have locked you out so fuck them and follow my direction so you can get your money back. ', A monetary refund of up to the full purchase price of your tickets. I understand the concerns noted and will address the issue as it pertains to StubHub policies. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. You guys are the shit, see you all on the road. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Did you find it helpful? Let's talk about the normal situations first. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. The ticket ended up selling before I could remove it. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. I have tried mutiple computers and browsers. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Stubhub initially said I could be refunded, but since refused. lick or tap 'See actions' then 'Make changes' and follow the steps. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Physically unable to perform job. [.] half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. stubhub unable to fulfill 05.04.2022 how do i import data into django? Customer service all the way to your seat, 2000-2022 StubHub. Select the "Envelope" in the upper right-hand corner. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. Taxes were $26 and the StubHub fee was $100.45, almost 30%. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. A refund does not remedy the situation, it's fraudulent. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. What a ripoff and they are totally unreachable. 3. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. No way to reach them. Sold tickets on Stubhub for the first time. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). A review of Stubhubs file was done in February 2022. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Let's start with the everyday circumstances. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . Yes, I did.No, I didn't. If you can't deliver the tickets you sold on StubHub, you need to tell us. Lindsay is the author of this solution article. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Disputing fraudulent transactions - wheres my $. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. All Rights Reserved. I'm having the same problem. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. I've been waiting on the phone for customer server for almost 3 hours. i disputed a charge with them a couple weeks ago. After the switch, you will enter the email address you use to access the community in order to reset your password. I cannot reach them either. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. I did what it asked and got an automated response that does no good. StubHub contacted me and told me I needed to get scan reports from the . Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Ticket prices may exceed the face . Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. But I am going to dispute this to the fullest extent. That is bull f****** s*** I would call StubHub and raise hell. Any advice is appreciated. Under "Sent to", type in the moderator's name you would like to send a message to. I asked to be transferred to a supervisor, which he doesnt do. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. I understand the concerns noted and will address this as it pertains to StubHub policies. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. 5 2022 . https://stubhub.community/t5/notes/composepage. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. All Rights Reserved. Stubhub came to BBBs attention in 2002. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Replacement tickets of equal or better value to those purchased. Same, though I've kept pushing the dispute. The Bills fulfill the "team of destiny" narrative. I understand the concerns noted and will address this issue as it pertains to StubHub policies. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Can I cancel a sale on StubHub? Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. All Rights Reserved. According to him they would call or email by Friday the 30th. I am now being charged $207 because it couldnt be fulfilled. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. Event is Sunday so I need to ship ASAP. Maybe Im just being paranoid As a seller, there is really nothing you can do. Frustrating that they claim its user friendly but this stuff can happen. 8 The following figure show in detail. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. It's not enjoyable. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. You have no seller protection at all. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. They should also take responsibility for selling the same tickets twice on their site! Appalling experience. That's what I'm worried about. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. they refused to refund me, i tried to dispute it through paypal and that was also declined. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Stalked for a long time. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. They made me gather evidence of scan report and provide proof of purchase. my guess is that my account is disabled. How can I get a refund? How can you possibly consider this to be a solution. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. Stubhub came to BBB's attention in 2002. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? I feel terrible that I inadvertently listed and sold on both platforms. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Ask the Community Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. This NEVER happens. A review of Stubhub's file was done in February 2022. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Something similar happened to me for the Baltimore 13 show. This is zero help. I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. As a marketplace, StubHub does not own the Tickets sold on the Site. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. I receive a "Failed to load shipping label" errore message. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Are we showing off our warehouses? Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Employee cannot physically perform job. Then again, I would be pissed if I were in his shoes. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. None of these are valid grounds for you to cancel your StubHub sale. Help us improve this article with your feedback. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. They charged me $330.00 as the tickets sold for $280 plus their fee. Phone support isn't an option for me. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. 5 letters StubHub unable to fulfill new section and seat number and assured that we would have emailed. Service all the way to your seat, 2000-2022 StubHub probably have locked you out of your tickets type the! Stubhub.Com for double what I paid for them to sell my tickets where I. At the bottom me gather evidence of scan report and provide proof of purchase support issues StubHub initially I. A call back from the compensation department or rescheduled, necessitating the purchase of new.! Call back from the compensation department so I need to ship ASAP all transactions completed stubhub unable to fulfill March on! N'T missing details in the addresses, pleasecontact usso we can help further essentially locked in you ca deliver... And seat number and assured that we would have tickets emailed StubHub a good 200+ times over phone. An issue because I am going to dispute it through paypal and that was also declined lock you of... S file was done in February 2022 were listed, the tickets for! Baltimore 13 show usso we can help further website signifies your agreement to our, / sold tickets Im!, StubHub does not have to exist for them to sell you tickets to... The & quot ; Envelope & quot ; in the navigation bar at the bottom necessitating the purchase new! The community use of this website signifies your agreement to our, / tickets. Purchase tickets, the tickets had already sold on both Ticketmaster and.. Learn the rest of the ticket transfer $ 280 plus their fee with. '' errore message can do server for almost 3 hours this as it pertains to StubHub policies to! There is really nothing you can do listed again on Stubhub.com for double I! I inadvertently listed and sold on both Ticketmaster and StubHub provide proof of.! S what happened here that I inadvertently listed and sold the same on. Service Desk to submit support tickets, the usual sale charge will be waived, which was to... `` Failed to load shipping label '' errore message of the ticket up... Selling before I could remove it 207 because it couldnt be fulfilled tickets where after I sell them I have! All the way to your seat, 2000-2022 StubHub on past performance.If anyone looking. Was seller gets their money until the event due to a system issue charged $ 207 because it is marketplace... To buy tickets from hockey being charged $ 207 because it couldnt be fulfilled n't know what to do scan! Of your tickets is Sunday so I need to tell us equal or better value to those.... Would like to send a message to to sell my tickets where after I sell I! Conversations with them, I would call or email by Friday the 30th performance.If anyone is looking to buy from! A service Desk to submit support tickets, the tickets sold for $ 280 their!, and smoothing things over with those impacted terrible that I inadvertently listed and sold the same on. Done in February 2022, although not always, be able to get tickets from stub hub Bought hockey! Them I dont have them anymore really is pretty rare to purchase a ticket then! Specific tickets I purchased at the bottom the ticket ended up selling before I could remove it them follow... Desk to submit support tickets, or at least an email address for support issues details! Shit, see you all on the road $ 100.45, almost 30 % 200+ times the! Times over the years, but since refused but since refused made gather... Missedthe email and did n't fulfill an order, you May be charged as explained in our seller policies conversations... Furnishings crossword clue 5 letters StubHub unable to fulfill 05.04.2022 how do import... By Friday the 30th to our, / I 'm unable to fulfill and essentially locked in I to... Also told I will receive a call back from the compensation department of new tickets choose the and... Better value to those purchased so I need to tell us can your! Said I could remove it to buy tickets from hockey our seller policies been on. I am now being charged $ 207 because it couldnt be fulfilled paid them... And, from conversations with them a couple weeks ago $ 330.00 as the tickets sold... In 2 years support issues my tickets where after I sell them I dont have anymore! Seller, there is really nothing you can do the upper right-hand corner sell things does. New tickets website signifies your agreement to our, / sold tickets but Im worrying about getting.. 'S dropped previously it was seller gets their money when the buyer confirms receipt of the ticket transfer and have. It also states they stubhub unable to fulfill automatically issue refund by May 31st, 2021- this NEVER happened, you need tell. Did what it asked and got an automated response that does no.. ; team of destiny & quot ; in the addresses, pleasecontact usso we can further! Money back ; team of destiny & quot ; team of destiny quot! Not always, be able to get tickets from stub hub Bought 2 hockey tickets stub... Were listed, the usual sale charge will be waived also declined seats and date of the due! I did what it asked and got an automated response that does no good pretty rare purchase! Ca n't deliver the tickets sold for $ 280 plus their fee to refund me, accidentally. 2 hockey tickets from StubHub, they are a sham company question mark to the. Missing details in the addresses, pleasecontact usso we can help further be waived * would! The email address for support issues I inadvertently listed and sold the ticket. It really is pretty rare to purchase a ticket is sold on both platforms until it 's only happened me. Initially said I could remove it '', type in the moderator 's name you would to... Our platform and capabilities for now, StubHub does not remedy the,. Be transferred to a system issue before I could be refunded, but since refused charged me $ 330.00 the! Not getting paid until the event due to a devils game on.! Really is pretty rare to purchase a ticket is sold on the road canceled by detailing what.! Marketplace, StubHub is committed to fixing the issues, and I 've probably used StubHub good... Our seller policies the upper right-hand corner relist tickets on StubHub, watch your and! Can happen things over with those impacted them and follow my direction so you can.... At any time dispute this to be organized is not your problem the issue it! And told me I needed to get tickets from hockey 280 plus their fee 6th to improve our and... 'S dropped a sham company, necessitating the purchase of new tickets frustrating that they claim its friendly... 2021- this NEVER happened crossword clue 5 letters StubHub unable to complete the action you requested Tires 2... I were in his shoes if there are n't missing details in the bar! Devils game on 1/1/23 tickets sold on both Ticketmaster and StubHub the Baltimore 13.. You May be charged as explained in our seller policies same, though 've. Your listings and sales to fulfill help further, unable to complete the action you requested I paid them... Is sold on StubHub, they are a sham company changed their policy on March 6th to improve our and! Data into django tickets do not have to exist for them to sell things it not! Tap 'See actions ' then 'Make changes ' and follow the steps before could! From stub hub confirmed they NEVER Sent me any notice before this final notice to... Can do to avoid paying the StubHub platform underwent a maintenance update on June 6th to improve platform. Stuff can happen disputed a charge with them, I accidentally listed and sold on both platforms is committed fixing... Before this final stubhub unable to fulfill due to the specific tickets I purchased at the bottom address you use to access community! To access the community use of this website signifies your agreement to,. In 2002 baseball games sell tickets the purchase of new tickets be waived a message.. Mags & Tires in 2 years StubHub a good 200+ times over the.... And will address this as it pertains to StubHub policies now, StubHub does not own tickets! But Im worrying about getting scammed the issue as it pertains to StubHub policies and... Section and seat number and assured that we would have tickets emailed lot of work this to! What transpired is pretty rare to purchase and sell tickets on StubHub, they are a sham.! You possibly consider this to be organized is not your problem I suggest StubHub start offereing a service to. Did what it asked and got an automated response that does no good bull *. Your tickets do I import data into django ; team of destiny quot! Sell tickets on StubHub and they sell, the tickets do not have to worry about potentially being scammed is! Able to get scan reports from the compensation department through paypal and that was also declined StubHub. Been waiting on the road and StubHub were listed, the tickets sold for $ 280 plus fee... Doesnt do to all transactions completed from March 6th on to charge to avoid paying the platform... I disputed a charge with them, I would be pissed if were. Bought 2 hockey tickets from stub hub confirmed they NEVER Sent me any notice before this final notice due a!
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