Verify host phone number call line with handset and check for busy signal See D170x. Reboot ATM. Remove note from the CDU delivery path. 2. Something is detected on CS41AB sensor during dispensing bills. Check Main Motor Encoder Slit. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Check the status of sensor and its connector, 1. Contact telephone company (Check telephone line connection. Remove dust in CS1A, CS1B Sensor 5. Check the replenished amount and replenish 2. 1. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Clear the cash tray of any bills or foreign objects. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Otherwise the dispenser may require service. Check notes status in the reject box 2. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Read the CDU version to check CDU CST note index2. Contact telephone company. Remove note from the CDU delivery path. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check Encoder Sensor CS8 BRKT 5. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. 1. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. 1. Test Modem. 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check modem cable 2. Low Cash. Remove any jammed paper from the printer. Check Cash Dispenser Unit information. Check communication cable connected properly. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Check the transaction from the host and try again. Verify that version of Mini-Bank Software matches host processor. Remove jammed paper between printer head and rollers. 1. , Monday Friday 1. Reconfigure the maximum dispensable count, 1. Remove notes jammed in CDU 3. Reboot ATM: 9721122: Recoverable Error: 1. Bills is remained in CS41AB sensor after dispensing bills. The disable address parameter contains dialing control characters that are not processed by the service provider. Reject error due to check skew during check dispense operation. 1. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Get the trace file and log files in D:\trace 2. Remove note from the CDU delivery path.2. 4. 3. Try different cards. Mount the retract box or open the box cover2. 2. Exchange sensor after abnormal operating, 1. Check the terminal setting from the host. Initialize after executing Cash Dispenser Information Set(P) Command4. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. 2. Check cassette sensor. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Remove a jammed note on the CDU.3. Otherwise the printer may require service. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. 2. Check cash dispenser driver (CDM SP) version. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. 1. In most cases you may have to remove the printer to locate difficult jams. Bills are remained in CS31AB sensor after dispensing bills. Its impossible to read the version after CDU Setup. Check notes in Reject Box 2. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Loose belts can slip off rollers and block sensors. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. 1. This problem sometimes occur with ATMs of an older application version. 2. 2. NOTE: This error occurs only if there is no dial tone at the mainboard. Check notes in Reject Box 2. Replace the CDU board, Retract box position error during command reserved operation. 1. Check BIN List. Recover printers mechanical Error. Check the Cash Dispenser firmwave version and refer to specifications. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check CS8 Sensor Cable 6. You may need to remove the printer to clear jams. Initialize after Power On/Off 4. ATM MACHINES USA COMPANY Copyright All rights reserved. Check notes index value, 1. Remove a jammed note on the gate 2. Check notes dispensed and rejected 2. Check bill jam or no note in cassette #2. Remove the remaining notes or foreign objects on the gate 2. Clean CS1A and CS13, 1. Verify cash count in the Settlement menu. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. To show that write error is detected through write/verify procedure. 3. 2. Command 4. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. 9701031. To show that read error has happened in Multiple magnetic read command. 4. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 1. Check CS5_1 Sensor Cable 2. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Check for jammed notes or blocked sensors. In line filter may help this. 2. 1. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. 2. check battery back-up SRAM. Replenish receipt paper in paper charger 2. Check Cash Dispenser Unit information. To show that Motor error has happened, through start/stop check in Initialize command. Remove jammed notes on Cash Dispenser return path2. Check Cash Dispenser Board Segment 2. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Contact telephone company, Use diagnostic or modem test to test modem. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 4. Rearrange notes in cassette 3. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. CDU programming is not accurate or complete. Verify host phone number See D170x. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check if the CS3 sensor bracket is bended. Close the lever of print head completely, 1. 3. 2. Check jam in 1 cassette and reload4. (Currency, Denomination, etc). Check if the CS3 sensor bracket is bended. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Double detect module reporting error, check wiring to the module. If consistent, it can be a defective modem. Check the status of sensor and its connector. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. Sensor is located along the delivery path right after where the note exits the 1st cassette. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. 1. Contact to technician support team. Remove notes in the reject box and remount the reject box. Dark light sensor test error (CS31A, CS31B) during initializing. Capture card at the terminal (requires card be picked up at ATM only). You may need to remove the printer from the ATM to access the jam. This translates into more profit for you and a higher level of service and reliability for your customers. 1. Call your attendant. 1. Remove note from the CDU delivery path. Check if CS62 sensor poll is abnormal3. Check the status of Black mark sensor 2. Check dust in existence CS5 Sensor Guide 5. Remove note from the CDU delivery path.2. Check the thermal printer head and change if necessary. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 1. Check the Cash Dispenser received command 2. Check the status of setting paper 2. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. 1. 2. 1. Check for notes in the Cash Dispenser. 1. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Code reported from host processor Verify all programming. After terminating self-test and initialize receipt printer, 1. Initialize after Reset Power 2. Initialize Pin SP. Command, Gate operation sensor (CS3) error before initial recovery, 1. Phone line connected to ATM will not support Data-communication. 1. Check dust existing in Main Motor Encoder Slit6. Initialize after Reset Power 2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Reject error due to long check sheet during check dispense operation. Check power cable connected properly. Check if the CIU communications serial cable is connected.3. Check modem in diagnostics or modem test. 1. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check the status of Black mark sensor2. Contact to technician support team service provider. Mount the retract box or open the box cover 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Refer to E7. Change Main Motor Encoder Slit Sensor CS8. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 3. To show that only SS,ES,LRC are contained in the track. ?X? Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Remove a jammed note between the tray and Cash Dispenser. 2. Check the transaction from the host and try again. Check CS5_1 Sensor Cable2. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. To show that the discordance of write data has happened in write verify. Firmware of User program code area is wrong. Remove a jammed note on the gate. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check modem cable 2. Replenish receipt paper in paper charger 2. Remove a jammed note at the position of the CS13 sensor3. Remove note from the CDU delivery path.2. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Check Cash Dispenser Information after reading Cash Dispenser version. In the message box please tell us exactly what youre looking for. Verify the quality of the cash. Check telephone line connection. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Otherwise try the reset button or have the printer serviced. Set the cassette properly, 1. Phone line is in use or is being shared with another phone device (FAX, POS, phone). 2. Check second Dip Switch in Cash Dispenser B/D 3. Verify the amount of bills against the journal. Check the notes in cassette #3. Use an electrical parts contact cleaner on terminals. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Loose belts can slip off rollers and block sensors. Initialize after executing Cash Dispenser Information Set(?P?) 2. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. 1. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. CS13 sensor detects a bill with hole during dispensing. Initialize after Reset Power2. Phone line connected to ATM will not support data communication. Failed to produce Thread of EPP. Remove note from the CDU delivery path. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Outside interference may cause it (neon signs, lights). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Reconfigure currency at supervisor mode, 1. 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Request for over 150 notes dispensing on the Gate 2 Front of the CS13.!, Failed to connect communication between SP of PIN and EP of one, 1 cassette error.
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